Shipping policy

Last Updated: September 1, 2025

At Dream Team Media Ltd, we are committed to delivering your orders in a reliable, transparent, and environmentally responsible manner. This Shipping Policy explains how we handle order processing, delivery timelines, and logistics in accordance with UK and EU consumer protection regulations.

Order Processing

  • All orders are subject to verification and quality inspection prior to dispatch.

  • We typically require 2–3 business days to process and prepare your order for shipment.

  • During this time, your items are thoroughly inspected and securely packaged.

  • Once your package is ready for shipment, a tracking number will be sent to your registered email address.

Shipping Timeframe

  • Estimated Delivery: 7–12 business days after dispatch (depending on your location).

  • Delays: Delivery times may vary due to customs clearance, airline delays, or local courier procedures.

  • We prioritize eco-conscious shipping methods to reduce environmental impact. This sustainable approach may occasionally extend delivery times slightly, but supports our commitment to responsible logistics.

Shipping Partner and Tracking

We work with licensed and insured international courier services (e.g., YunExpress, PostNL, DHL).
Your tracking number will provide real-time updates on your package’s location and estimated delivery date.

Import Duties and Taxes

  • For customers outside the UK, shipments may be subject to customs duties or import taxes.

  • These charges are the responsibility of the customer and are not included in the product price or shipping fee.

  • International shipments are declared in accordance with applicable customs requirements.

Failed Delivery and Returned Packages

If a package is returned to us due to:

  • an incorrect or incomplete address,

  • refusal to pay customs duties or taxes, or

  • repeated failed delivery attempts,

➡️ We reserve the right to deduct return shipping costs from any refund issued, or to resend the package at the customer’s expense.

Customer Support

If you have any questions or concerns about your shipment, please contact our support team:

📧 info@thedresscove.com 
📞 +44 7700 312440
📍 Dream Team Media Ltd
Suite 9, 186, St Albans Road
Watford, United Kingdom
WD24 4AS