Privacy policy

Last Updated: September 1, 2025


This Privacy Policy describes how Dream Team Media Ltd (Thedresscove the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our websites (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information you directly provide to us may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information such as username, password, and security details.

  • Customer support information, such as messages you send to us through our Services.

Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser type, network connection details, IP address, and how you interact with our Site.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including:

  • Companies that support our Site and Services (such as Shopify).

  • Payment processors (for payment details needed to process your order).

  • Advertising and analytics partners who help us understand how our Services are used and how to improve them.

Any third-party information we obtain will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process orders, payments, deliveries, returns, and provide account management.

  • Marketing and Advertising: To send promotional communications and tailor advertising to your interests (based on legitimate interest under Art. 6 (1) (f) GDPR).

  • Security and Fraud Prevention: To detect and prevent fraud, illegal, or malicious activities.

  • Customer Support and Improvement: To answer inquiries and improve our Services.

Cookies

We use cookies and similar technologies to operate and improve our Site. For more details, see Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies.

You can adjust your browser settings to refuse or delete cookies, but doing so may limit functionality.

How We Disclose Personal Information

We may disclose personal information in the following cases:

  • With vendors and service providers (e.g., payment processors, shipping, IT).

  • With business and marketing partners.

  • Where you consent (e.g., social logins, integrations).

  • Within our company group for business purposes.

  • For legal reasons, including compliance with law enforcement or in case of business transactions.

We do not sell your personal data.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from anyone under 16 years of age.

Security and Retention

While we take appropriate measures to protect your information, no system is completely secure. We retain your personal information only as long as necessary to provide our Services and comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request data portability.

  • Object to or restrict certain processing activities.

  • Withdraw consent where applicable.

  • Opt out of marketing communications.

To exercise your rights, please contact us using the details below.

Complaints

If you have concerns about how we process your personal information, please contact us. If we cannot resolve your complaint, you may have the right to contact your local data protection authority.

International Users

If your information is transferred outside the UK/EEA, we use recognized legal mechanisms such as Standard Contractual Clauses to ensure adequate data protection.

Contact Us

Dream Team Media Ltd
Suite 9, 186, St Albans Road, Watford, United Kingdom, WD24 4AS
Company Number: 14410999
Email: info@dreammedialtd.com
Phone: +44 7700 312440

For the purpose of applicable data protection laws, Dream Team Media Ltd is the data controller of your personal information.